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VIRBAC CORPORATION PRIVACY POLICY

(Effective September 1, 2023)

We respect your privacy and understand the importance of privacy to our customers.

This Privacy Policy describes the information Virbac Corporation and iVet.com (together, “Virbac”, “we”, or “us”) collect, how we use that information, how we protect it, and the choices you may make about it to assist you in exercising privacy rights available to you by law.

1. SCOPE AND EFFECTIVE DATE

This Privacy Policy applies to Personal Information handled or otherwise processed by us in our business, including on our websites, mobile applications, and other online or offline offerings provided by Virbac (collectively, the “Services“), and applies to you whether you are accessing the Services for business purposes or if you are using our Services or visiting our website(s) in your personal capacity.

This Privacy Policy does not apply to any third-party websites, services, or applications even if they are accessible through our Services. You should refer to those third-party providers or applications for their applicable terms related to use of your information. For new users, this Privacy Policy is effective upon posting. For existing users, this Privacy Policy will go into effect automatically on the Effective Date listed above. By continuing to use our Services, you are agreeing to this Privacy Policy.

After you read this Privacy Policy, please read our Terms of Sale. This Privacy Policy and our Terms of Sale work together. If any terms in this Privacy Policy conflict with the Terms of Sale, the Terms of Sale will control.

2. PERSONAL INFORMATION COLLECTED

The information collected from you depends on the type of account you set up, and/or the Services you use. We (or a third-party) may collect the following types of information:

  • Personal Information. If you create an account, we may collect information via forms that could directly or indirectly be used to identify you. The exact information we need to collect will depend on the purpose of the form used to collect that information. This information could include details such as your name, email address, mailing address, login credentials, an online identifier, phone number, and any other information collected from or about you (“Personal Information”).
  • Financial information. In connection with a financial transaction via the Services, third-party payment service providers may collect your credit or debit card information, or other financial and payment information. We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.
  • Your communications with us. We collect Personal Information from you when you request information about our Services, request customer or technical support, including messages you submit through support conversations, apply for a job, or otherwise communicate with us, including your full name, email address, phone number, or mailing address. We may also contact you to participate in surveys. If you decide to participate, you may be asked to provide information which may include Personal Information.

In addition to the information that you provide us, we may also automatically collect Personal Information when you use our services such as:

  • Automatic data collection. We, as well as third parties that provide content, advertising, or other functionality on the Services, may collect information automatically when you use the Services. This information may include your Internet protocol (IP) address, user settings, media access control address (MAC address), cookie identifiers, mobile carrier, mobile advertising identifier, and other unique identifiers, details about your browser, operating system or device, location information, Internet service provider, pages that you visit before, during, and after using the Services, information about the links you click, and other information about how you use the Services (collectively, “Log File Information”). We may also collect similar information from emails sent to you which then help us track which emails are opened and which links are clicked by recipients. Information we collect may be associated with accounts and other devices.
  • Cookies, pixel tags/web beacons, analytics information, and interest-based advertising technologies. We, as well as third parties that provide content, advertising, or other functionality as part of the Services, may use cookies, pixel tags, local storage, and other technologies (“Technologies“) to automatically collect information from your devices through the Services. Technologies are essentially small data files placed on your computer, tablet, mobile phone, or other devices that allow us and our partners to record certain pieces of information whenever you visit or interact with our Services. These Technologies include Google Analytics. For more information on Google Analytics’ processing of your information, please see “How Google uses data when you use our partners’ sites or apps.”

Our uses of these Technologies fall into the following general categories:

  • Operationally necessary. This includes Technologies that allow you access to our Services, applications, and tools that are required to identify irregular site behavior, prevent fraudulent activity, and improve security or that allow you to make use of our functionality.
  • Performance related. We may use Technologies to assess the performance of our Services, including as part of our analytic practices to help us understand how our visitors use the Services.
  • Advertising. We may use the Technologies to provide marketing services, including targeted advertising on social media platforms and elsewhere on the internet.
  • Functionality related. We may use Technologies that allow us to offer you enhanced functionality when accessing or using our Services. This may include identifying you when you sign into our Services or keeping track of your specified preferences.

3. HOW WE USE YOUR INFORMATION

We use your information for a variety of business purposes, including to provide our Services and for administrative purposes, whether from Virbac or non-affiliated third parties, as described below. We do not sell or trade your personally identifiable information.

  • Provide our Services
    • We use your information to fulfill your orders and provide you with our Services, such as:
      • Managing your information and accounts.
      • Providing access to areas, functionalities, and features of our Services.
      • Provide you with promotions for use of the Services.
      • Answering requests for customer or technical support.
      • Communicating with you about your account, activities on our Services, and policy changes.
      • Processing applications for goods or services and completing requested transactions.
      • Providing you the means to perform activities or transact with third party goods or services providers.
  • Administrative Purposes
    • We use your information for various administrative purposes, such as:
      • Pursuing our legitimate interests such as research and development, network and information security, and fraud prevention.
      • Detecting security incidents, protecting against malicious, deceptive, fraudulent, or illegal activity, and prosecuting those responsible for that activity.
      • Measuring interest and engagement in our Services.
      • Researching and developing products, services, marketing, or security procedures to improve their performance, resilience, reliability, or efficiency.
      • Improving, upgrading, or enhancing our Services.
      • Ensuring internal quality control and safety.
      • Authenticating and verifying your identities, including requests to exercise your rights under this Privacy Policy.
      • Debugging to identify and repair errors with our Services.
      • Auditing relating to interactions, transactions, and other compliance activities.
      • Complying with our legal obligations, protecting your vital interests, or as required for the public good.
  • Other Purposes
    • We also use your information for other purposes as requested by you or as permitted by applicable law.
      • Consent. We may use Personal Information for other purposes that are clearly disclosed to you at the time you provide Personal Information or with your consent.
      • Use de-identified and aggregated information. We may use Personal Information and other data about you to create de-identified and aggregated information, such as de-identified demographic information, de-identified location information, information about the computer or device from which you access our Services, or other analyses we create.

4. DISCLOSING YOUR PERSONAL INFORMATION TO THIRD PARTIES

In addition to our internal use of information as described above, we may disclose your Personal Information to third parties for a variety of business purposes such as:

  • Contractors. We may disclose information to contractors, financial institutions, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential. This includes service providers that provide us with IT support, hosting, payment processing, customer service, and related services.
  • Law Enforcement/Governmental Agencies. We may disclose Personal Information at the request of law enforcement or government agencies; in response to subpoenas, court orders, or other legal process; to establish, protect, or exercise our rights; to defend against a legal claim; to protect the rights, property, or safety of any other person; or as otherwise required by law.
  • Acquiring Parties. If we sell all or substantially all of our assets, or are otherwise acquired, your Personal Information may be transferred to a third party. We may also transfer or assign Personal Information to a third party in the event of some other change of control (such as the result of a bankruptcy proceeding).

 5. YOUR PRIVACY CHOICES AND RIGHTS

We provide you with the following privacy choices regarding your Personal Information as required by applicable law and which are described below.

  • Cookies and interest-based advertising. You may stop or restrict the placement of Technologies on your device or remove them by adjusting your preferences as your browser or device permits. If you adjust your preferences, our Services may not work properly. Please note that cookie-based opt-outs are not effective on mobile applications. However, you may opt-out of personalized advertisements on some mobile applications by following the instructions for those mobile device providers.
  • General. You have certain choices about your Personal Information. Where you have consented to the processing of your Personal Information, you may withdraw that consent at any time and prevent further processing by contacting us as described below or you may remove yourself from receipt of further newsletters, surveys, marketing materials, or other information via email by clicking on the conspicuous “Unsubscribe” link located at the bottom of any email we send you. Even if you opt out, we may still collect and use non-Personal Information regarding your activities on our Services and for other legal purposes as described above.

To the extent required by applicable law, you may have the right to:

  • Access to/port information about you, including: (i) confirming whether we are processing your Personal Information; (ii) obtaining access to or a copy of your Personal Information in a structured, commonly used, and machine readable format; and (iii) receiving an electronic copy of Personal Information that you have provided to us, or asking us to send that information to another company in a structured, commonly used, and machine readable format (the “right of data portability”).
  • Request correction of your Personal Information where it is inaccurate or incomplete. In some cases, we may provide self-service tools that enable you to update your Personal Information, or we may refer you to the controller of your Personal Information who is able to make the correction.
  • Request deletion of your Personal Information, subject to certain exceptions prescribed by law.
  • Request restriction of or object to processing of your Personal Information.
  • Withdraw your consent to our processing of your Personal Information.

If you would like to exercise any of these rights, please contact us as set forth in “Contact Us” below. We will process such requests in accordance with applicable laws. To protect your privacy, we will take steps to verify your identity before fulfilling your request.

6. DATA RETENTION

We store the Personal Information we collect as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable 5 laws. The Personal Information collected at the request of third-parties is generally returned to those third-parties and we do not retain that Personal Information except in those circumstances as listed in this Section 6.

7. SECURITY OF YOUR INFORMATION

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. We use commercially reasonable safeguards, such as industry-standard encryption technology, to help keep the Personal Information collected through the Services secure. Unfortunately, no system is 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We have taken appropriate safeguards to require that your Personal Information will remain protected and require our third-party service providers and partners to have appropriate safeguards as well. To the fullest extent permitted by applicable law, we do not accept liability for unintentional disclosure or unauthorized access.

By using the Services or providing Personal Information to us, you agree that we may communicate with you electronically about security, privacy, and administrative issues relating to your use of the Services. If we learn of a security system's breach, we may attempt to notify you electronically by posting a notice on the Services, by mail, or by sending an e-mail to you.

8. CALIFORNIA AND VIRGINIA RESIDENTS

The California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (together, the “CCPA”), applies solely to individuals who are residents of the State of California. The Virginia Consumer Data Protection Act (“VCDPA”) applies solely to individuals who are residents of the State of Virginia. Those laws provide California and Virginia residents with specific rights regarding their Personal Information.

The rights under the VCDPA are substantial similar, but you should consult the Virginia Attorney General resources to learn more about your rights under the VCDPA. To make a request related to your Personal Information rights under the CCPA or VCDPA, please contact us at the address in the “Contact Us” section below.

9. CONTACT US

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to submit a request to exercise your rights as detailed in this Privacy Policy, please contact us. Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. When you make a request, we will ask you to provide sufficient information that allows us to reasonably verify you are the person about whom we collected Personal Information or an authorized representative, which may include asking you to answer questions regarding your account and use of our Services.

Virbac Corporation
1-800-338-3659
For privacy related inquiries: [email protected]

 
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Privacy Overview

This Privacy Policy is Designed to Inform You

If you do not agree to the Terms, please exit the Site immediately. Otherwise, your access and use of the Site will be deemed acceptance of the Terms.

About this Policy

This Privacy Policy describes the information that Virbac Corporation (Virbac or we) collects about you on Internet websites, applications and other interactive services we provide for use on mobile phones, tablets, personal computers and other devices that connect to the Internet (Site or Sites), how we use that information, how we protect it, and the choices you may make about it.

This Privacy Policy applies to your use of our Sites, social media interactions on our Sites and third party websites like Facebook, YouTube, Pinterest, Google+, Instagram and Twitter, and viewing our online advertisements.

If you do not agree to the terms of this Privacy Policy, please exit the Site immediately. Otherwise, your access and use of the Site will be deemed acceptance of these terms.

Information We Collect and Use

In general, we collect three types of information:

  • Personal data you actively give to us (for example, during registration, sweepstakes, or content submission) through your access to or usage of the Sites. Your personal data includes information that could be used to identify you, such as your name, address, email address, telephone number, etc.
  • Information we automatically collect about your computer or wireless devices (such as IP address, cookie ID, or other unique device identifiers).
  • Information we collect from third parties, including through third-party social media providers with whom you have registered.
    How We Collect Information

We collect information directly from you:

  • If you register for our Sites or sign up for our Newsletter
  • If you use an online forum, submit feedback data or provide us with comments or reviews
  • If you upload or share a photo, submit information, or post other digital content through one of our Sites or via social media interactions on third party websites
  • If you participate in a Virbac-sponsored sweepstakes, contest, promotion, program, clinic or workshop
  • If you apply or inquire about employment with Virbac

We may also collect location data obtained from your IP address or your smart device and collect information about you and your use of the Sites through the use of "cookies." Cookies are small data files sent to your browser and stored on your computer's hard drive when you visit certain Sites, thereby "tracking" use of the Site. Some browsers can be set to reject all cookies; if you choose to modify your browser in this manner, some pages of the Sites may not function properly. Virbac uses the information generated through the use of cookies to estimate the number of people that are using the Sites and to track the pages of the Site that are being visited. This information tells Virbac about user interests and behaviors which can, in turn, be used to provide you with information about products, services, features, or promotions that may be of interest to you.

Consent

We do not collect your personal data except when you voluntarily provide it. Whenever you provide either optional or required information through your access to or usage of the Sites, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

How We Use Your Information

Virbac uses your personal data to improve the content of the Sites, to customize the Sites to your preferences, to create a profile about you in order to show you content that may be of interest to you, to provide the services and features requested by you and, if you ask us, to send you information about products, services, features, or promotions that may be of interest to you. Virbac may also use your personal data to create aggregated information that does not allow you to be personally identified or contacted. Rather than showing individual activity, aggregated information shows user behavior as a whole. Aggregated information is used for Site development and to market and promote the Sites. Virbac may disclose your personal data to those of its affiliates and related companies that agree to treat it substantially in accordance with this Privacy Policy. Virbac does not sell your information, but we may share your information with our affiliates and certain third parties who provide services on Virbac’s behalf. Virbac reserves the right to disclose your personal data to:

(i) third party service providers for purposes related to supporting our business (e.g., fulfillment services, technical support, delivery services) and providing you with information that may be of interest to you (if you have requested to receive such information as described above) in which case Virbac will require such third parties to agree to treat it substantially in accordance with this Privacy Policy; and

(ii) to third parties in connection with the sale, assignment, or other transfer of the business of this Site to which the information relates, in which case Virbac will require any such buyer, assignee, or transferee to agree to treat it substantially in accordance with this Privacy Policy.

Virbac may disclose aggregated information that does not allow you to be personally identified to its affiliates and related companies and to unaffiliated third parties.

Virbac also reserves the right to release your personal data to third parties in the following limited circumstances and to the extent permitted by law:

(i) if a law, regulation, search warrant, subpoena, or court order permits or requires it to do so;

(ii) if the rights or property of Virbac, its affiliates or related companies, third party service providers, or the users of the Site are in jeopardy; or

(iii) if the personal safety of users of the Site or other members of the public are in jeopardy.

How We Protect Your Personal Data

Recognizing that your privacy is important to you, Virbac employs technical security measures to protect your personal data. However, no transmission over the Internet can be guaranteed to be completely secure. Consequently, to the extent permitted by law, Virbac, its affiliates and related companies, third party service providers and their respective officers, directors, employees, and agents do not represent, warrant, or guarantee that personal data will be protected against misuse, loss, or alterations and do not accept any liability arising from the submission of any personal data or from any third parties' use or misuse of personal data. Virbac uses Secure Socket Layer (SSL) encryption technology in transmitting such information to our servers to help ensure the integrity and privacy of the information. Encryption involves systematically scrambling numbers and letters, so that even if someone managed to intercept the information, they would not be able to make sense of it. In order to take advantage of this encryption technology, you need to have an Internet browser that will support encryption, such as Safari or Microsoft Explorer. As an additional security measure, the information you provide via the Internet is also kept physically separate on a separate server where your password is encrypted and stored on a database. We take reasonable precautions against the unauthorized access to or loss of your information, always with the goal of keeping our security up to date as cyber threats change. Despite such precautions, there is always a chance of unauthorized access to or loss of your information. If you think a third party has accessed your information, please contact us immediately as instructed below.

Links to Other Websites

You should be aware that operators of linked websites may also collect your personal data (including information generated through the use of cookies) when you link to their websites. Virbac is not responsible for how such third parties collect, use, or disclose your personal data, so you should check their privacy policies before providing them with your personal data.

Changes

Virbac reserves the right to change this Privacy Policy at any time by posting the changes on this Site, and you are advised to review this page regularly for any changes.

Other Terms

Your use of this Site is subject to the terms and conditions set forth in the Copyright and Legal Notice sections. By accessing or using the Site, you agree to be bound by the terms and conditions in effect at the time of your access or use, including this Privacy Policy.

Contacting Us

You can contact Virbac to request access to your personal information or to request that Virbac update your personal information. If you believe that Virbac has failed to adhere to this Privacy Policy, please contact Virbac at 1-800-338-3659 or [email protected].

California Privacy Notice

If you are a California resident, the California Civil Code permits you to request information about disclosure of your personal data to third parties for the third parties’ direct marketing purposes. To make such a request, please send an email to [email protected].