How do I update my payment method?

January 20, 2021
Step 1. Go to and click “pet parent login” Step 2: After logging in, click on “Payment Method” on the left side of the screen.  Step 3: Click either add payment method if adding a new card, or click ...

I’m trying to check out and it keeps looping back.

November 11, 2019
Make sure that you have a vet clinic listed and you have accepted terms and agreement.

How quickly will I get my food?

January 30, 2019
If there is a nearby clinic, you can pickup your food immediately.  Please check vet locator for clinics in your area.  If a vet clinic is not convenient we have a partnership with vets that ...

Can I buy iVet at my local pet specialty or mass grocery store?

January 22, 2019
No, iVet is a veterinary-exclusive pet food, and so is only available at your local veterinarian or online at

Since your premium pet food is only available through my veterinarian, should I expect to pay a premium price?

January 22, 2019
No. iVet by Virbac pet foods ensure you have premium quality nutrition at a price point that is competitive with pet specialty or mass grocery stores.

Do you make any other food products aside from regular dog & cat food?

January 22, 2019
Yes, we offer a full line of wellness and therapeutic products to meet the extended needs of pets and their owners.